{"id":41513,"date":"2021-04-30T10:20:36","date_gmt":"2021-04-30T15:20:36","guid":{"rendered":"https:\/\/boletin.com.mx\/?p=41513"},"modified":"2021-04-30T10:20:36","modified_gmt":"2021-04-30T15:20:36","slug":"avaya-expande-el-mercado-de-onecloud-ccaas-en-latam","status":"publish","type":"post","link":"https:\/\/imprentaedicom.mx\/boletin2023\/2021\/04\/30\/avaya-expande-el-mercado-de-onecloud-ccaas-en-latam\/","title":{"rendered":"Avaya expande el mercado de OneCloud CCaaS en LATAM"},"content":{"rendered":"<h5 style=\"text-align: center;\"><em>Nueve pa\u00edses de Am\u00e9rica Latina forman parte de la expansi\u00f3n de Avaya One Cloud CCaaS para mejores experiencias para clientes y empleados.<\/em><\/h5>\n<hr \/>\n<p>Avaya ampli\u00f3 la disponibilidad de su soluci\u00f3n de <strong>Centros de Contacto Avaya OneCloud CCaaS<\/strong> en la Nube P\u00fablica a cuarenta pa\u00edses, proporcionando a las organizaciones de todo el mundo capacidades digitales que conectan mejor a los clientes y empleados a trav\u00e9s de cualquier punto de contacto, modalidad, dispositivo y canal.<\/p>\n<p><a href=\"https:\/\/boletin.com.mx\/industria-tic\/avaya-acerca-su-tecnologia-ahora-bajo-un-modelo-por-suscripcion\/\">Avaya OneCloud<\/a> CCaaS es un elemento clave de la plataforma de experiencia Avaya OneCloud impulsada por Inteligencia Artificial (IA) que incluye colaboraci\u00f3n en el flujo de trabajo, Comunicaciones Unificadas y plataforma de comunicaciones como soluciones de servicio con <strong>OneCloud UCaaS<\/strong> y <strong>OneCloud CPaaS<\/strong>.<\/p>\n<p>Nueve pa\u00edses Latinoamericanos hacen parte de esta expansi\u00f3n de Avaya One Cloud CCaaS en la Nube P\u00fablica: Argentina, Brasil, Chile, Colombia, Costa Rica, Jamaica, Panam\u00e1, Per\u00fa y Puerto Rico.<\/p>\n<p><a href=\"https:\/\/www.avaya.com\/es\/productos\/ccaas\/\">Avaya OneCloud CCaaS<\/a> brinda a las organizaciones el poder de:<\/p>\n<ul>\n<li><strong>Conectar puntos<\/strong> de contacto digitales a lo largo de todo el recorrido del cliente, desde correo electr\u00f3nico, mensajer\u00eda, chat, redes sociales y la capacidad de las organizaciones de \u201cBring Your Own Channel\u201d (BYOC).<\/li>\n<li><strong>Combinar de forma inteligente a los clientes<\/strong> con los mejores empleados seg\u00fan las reglas comerciales, el contexto interno y externo y los resultados comerciales deseados.<\/li>\n<li><strong>Personalizar las experiencias de los empleados<\/strong> con un espacio de trabajo moderno y personalizable que re\u00fane f\u00e1cilmente en un solo panel la informaci\u00f3n del cliente, tomada desde diferentes aplicaciones y sistemas.<\/li>\n<li><strong>Anticiparse a cada interacci\u00f3n<\/strong> con el cliente al predecir las necesidades e involucrar a los clientes de manera proactiva con inteligencia del recorrido.<\/li>\n<li><strong>Incorporar tecnolog\u00edas innovadoras<\/strong> en la Nube de forma r\u00e1pida y sencilla para ofrecer la experiencia exacta que ofrece a sus clientes m\u00e1s opciones, respuestas m\u00e1s r\u00e1pidas y un enfoque m\u00e1s personalizado.<\/li>\n<\/ul>\n<p>La plataforma <strong>OneCloud CCaaS<\/strong> ayuda a las organizaciones a hacer que cada interacci\u00f3n sea sencilla, fluida y basada en un contexto, creando experiencias memorables para los clientes y los empleados que los atienden. Avaya combina de manera inteligente a los clientes y empleados con los recursos adecuados en el momento adecuado, y los flujos de trabajo impulsados por IA brindan a los empleados contexto y asistencia virtual para crear un <strong>engagement<\/strong> m\u00e1s gratificante, mientras que las herramientas de administraci\u00f3n brindan informaci\u00f3n a nivel organizacional.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Nueve pa\u00edses de Am\u00e9rica Latina forman parte de la expansi\u00f3n de Avaya One Cloud CCaaS para mejores experiencias para clientes y empleados.<\/p>\n","protected":false},"author":4,"featured_media":41514,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[139,16,72,6,11],"tags":[323,1052,357],"class_list":["post-41513","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-conectividad","category-home-2","category-industria-tic","category-infraestructura","category-soluciones","tag-avaya","tag-centros-de-contacto","tag-nube"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - 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