{"id":40642,"date":"2021-02-08T13:45:33","date_gmt":"2021-02-08T19:45:33","guid":{"rendered":"https:\/\/boletin.com.mx\/?p=40642"},"modified":"2021-02-08T13:45:33","modified_gmt":"2021-02-08T19:45:33","slug":"conoce-los-detalles-del-avaya-multiexperience-summit-latam-2021","status":"publish","type":"post","link":"https:\/\/imprentaedicom.mx\/boletin2023\/2021\/02\/08\/conoce-los-detalles-del-avaya-multiexperience-summit-latam-2021\/","title":{"rendered":"Conoce los detalles del Avaya MultiExperience Summit Latam 2021"},"content":{"rendered":"
Avaya Latam anunci\u00f3 el evento regional m\u00e1s importante de Contact Center y Customer Experience en Am\u00e9rica Latina los d\u00edas 24 y 25 de febrero.<\/em><\/h5>\n
\n

Avaya<\/a>, proveedor de soluciones para mejorar y simplificar las comunicaciones y la colaboraci\u00f3n, anunci\u00f3 la primera edici\u00f3n digital del Avaya MultiExperience Summit Latam 2021<\/strong><\/a>, el evento regional m\u00e1s importante para la industria de los Contact Centers y el Customer Experience, a celebrarse los pr\u00f3ximos 24 y 25 de febrero de 9:30 a 14:00 hrs. (Horario de la Ciudad de M\u00e9xico), donde se abordar\u00e1n los temas m\u00e1s relevantes de esta \u2018nueva normalidad\u2019 para asegurar la continuidad de los negocios a trav\u00e9s de las mejores herramientas digitales.<\/p>\n

A trav\u00e9s de un comunicado Galib Karim, Vicepresidente de Avaya Am\u00e9rica Latina<\/strong>, explic\u00f3 que lo ocurrido en 2021 deja como lecci\u00f3n que es prioritario para las compa\u00f1\u00edas tener un enfoque en la experiencia no solo del cliente sino tambi\u00e9n del empleado, siempre orientado a crear un recorrido del cliente unificado, no solo en los Centros de Contacto, sino en todos los departamentos y l\u00edneas de negocios, con la ayuda de la tecnolog\u00eda.<\/p>\n

\u00a0\u201cLos analistas pronostican que hasta el 2028 habr\u00e1 m\u00e1s cambios en la experiencia del usuario para clientes y empleados en funci\u00f3n de c\u00f3mo interact\u00faan con el mundo digital, por tal motivo nuestro inter\u00e9s es ayudar a que nuestros clientes conozcan el potencial de la tecnolog\u00eda de Avaya para ayudarles en la implementaci\u00f3n de una estrategia que les permita potenciar sus negocios\u201d, asegur\u00f3.<\/em><\/p>\n

Durante las dos jornadas del Avaya MultiExperience Summit Latam 2021<\/strong> se espera la participaci\u00f3n de m\u00e1s de mil asistentes de 30 pa\u00edses de la Regi\u00f3n y contar\u00e1 con 18 sesiones de trabajo, seis casos de uso y m\u00e1s de 20 exhibidores en el \u00e1rea de exposici\u00f3n, adem\u00e1s de conferencias con temas como: \u201cLatinoam\u00e9rica: Cifras, Retos y Tendencias en la Industria CX & Centros de Contacto\u201d; \u201cEl D\u00eda que las M\u00e1quinas Piensen. Una Historial de Multiexperiencia y Alan Turing\u201d; \u201cLecciones Digitales CX Aprendidas: Del Cierre a la Reapertura\u201d; \u201cAdaptarse o Desaparecer: El Impacto de la Econom\u00eda de las API\u2019s en la Multiexperiencia del Cliente\u201d; \u201cDispositivos y Multiexperiencia\u201d; \u201cOrquestaci\u00f3n: El Coraz\u00f3n de la Multiexperiencia\u201d y \u201cLos Retos e Importancia del Entrenamiento Autodid\u00e1ctico y a Distancia\u201d.<\/p>\n

Asimismo, se llevar\u00e1n a cabo dos paneles de discusi\u00f3n para escuchar la voz del cliente sobre \u201cDisrupci\u00f3n Tecnol\u00f3gica y la Nueva Normalidad\u201d con empresas como Atento M\u00e9xico, Konecta Argentina, Teleperformance Colombia, Guayana y Per\u00fa, y CGS (Computer Generated Solutions), Chile, el primero; y Premium Restaurants Brands Mpexico, GIG y CBC-Pepsi, el segundo, as\u00ed como Breakouts Regionales: \u201cTrasformando la Experiencia Digital del Cliente en Latinoam\u00e9rica\u201d.<\/p>\n

Como invitados especiales, los asistentes podr\u00e1n disfrutar la presencia del Santiago Bilinkis, fundador de Officenet quien compartir\u00e1 su experiencia sobre \u201cEl Desaf\u00edo de Innovar en la Era Digital\u201d; Juan Manuel Gonz\u00e1lez, director de Transformaci\u00f3n Digital de Frost & Sullivan, quien dialogar\u00e1 sobre \u201cCX en Am\u00e9rica Latina: Lo que Debes Saber para Triunfar en el 2021\u201d y Jorge Rosas, CEO de Delivering Happiness M\u00e9xico y ex director global de Diversidad e Inclusi\u00f3n en ESPN y Disney Latinoam\u00e9rica, quien cerrar\u00e1 el programa con su conferencia \u201cDel Miedo al \u00c9xito\u201d.<\/p>\n

Con el fin de crear experiencias valiosas, el Avaya MultiExperience Summit Latam 2021 tendr\u00e1 adem\u00e1s un componente muy especial de gamificaci\u00f3n en el que, a trav\u00e9s de una serie de mecanismos y juegos interactivos, los participantes tendr\u00e1n la oportunidad de ganar diversos premios.<\/p>\n

Este evento cuenta con la confianza de sus patrocinadores, empresas l\u00edderes en su ramo de la Regi\u00f3n, como ABSA<\/a>, Alpha Systems, Bercont, Belltech, BPro, Capa3, CDC Group, Colcob, CRIC, CTE, DACAS, Dr. CEX, ECSSA, Evertec, Google Cloud, IMT, Intcomex, Nuance, Nodo 54, OneKey Systems, RT4, ReyNet, Grupo Teledin\u00e1mica, Seal Telecom, Trans, Verint y Walter Bridge.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Avaya Latam anunci\u00f3 el evento regional m\u00e1s importante de Contact Center y Customer Experience en Am\u00e9rica Latina los d\u00edas 24 y 25 de febrero.<\/p>\n","protected":false},"author":4,"featured_media":40643,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16,72,29,62],"tags":[323,1078,971],"class_list":["post-40642","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-home-2","category-industria-tic","category-tecnologias","category-videovigilancia-y-seguridad-ti","tag-avaya","tag-avaya-latam","tag-centro-de-contacto"],"yoast_head":"\nConoce los detalles del Avaya MultiExperience Summit Latam 2021 - Boletin de la Computaci\u00f3n<\/title>\n<meta name=\"description\" content=\"Avaya Latam anunci\u00f3 el evento regional m\u00e1s importante de Contact Center y Customer Experience en Am\u00e9rica Latina los d\u00edas 24 y 25 de febrero.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/imprentaedicom.mx\/boletin2023\/2021\/02\/08\/conoce-los-detalles-del-avaya-multiexperience-summit-latam-2021\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Conoce los detalles del Avaya MultiExperience Summit Latam 2021 - 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