{"id":37689,"date":"2020-03-03T18:30:49","date_gmt":"2020-03-04T00:30:49","guid":{"rendered":"https:\/\/boletin.com.mx\/?p=37689"},"modified":"2020-03-03T18:30:49","modified_gmt":"2020-03-04T00:30:49","slug":"call-center-para-latinoamerica-de-hikvision-agrega-nuevos-paises","status":"publish","type":"post","link":"http:\/\/imprentaedicom.mx\/boletin2023\/2020\/03\/03\/call-center-para-latinoamerica-de-hikvision-agrega-nuevos-paises\/","title":{"rendered":"Call Center para Latinoam\u00e9rica de Hikvision agrega nuevos pa\u00edses"},"content":{"rendered":"<h5 style=\"text-align: center;\">Los clientes de Hikvision podr\u00e1n tener respuesta a procesos como configuraci\u00f3n de dispositivos v\u00eda telef\u00f3nica y soporte remoto en control de acceso.<\/h5>\n<hr \/>\n<p>El fabricante de soluciones y productos de videovigilancia <a href=\"https:\/\/boletin.com.mx\/videovigilancia-y-seguridad-ti\/hikvision-premia-a-su-fuerza-de-ventas-de-la-plaza-de-la-tecnologia\/\">Hikvision<\/a> anunci\u00f3 que el centro de llamadas de contacto con los clientes de Latinoam\u00e9rica suma nuevos pa\u00edses para dar soporte a los usuarios finales.<\/p>\n<p><strong>Costa Rica, Ecuador, Guatemala, Paraguay, Uruguay, Rep\u00fablica Dominicana y Panam\u00e1<\/strong> son los nuevos pa\u00edses a los que tambi\u00e9n se les ofrecer\u00e1 soporte t\u00e9cnico, de lunes a s\u00e1bado, desde el cual los usuarios tendr\u00e1n respuestas r\u00e1pidas a preguntas frecuentes sobre configuraciones sobre CCTV.<\/p>\n<p><strong>Dilan C\u00e1rdenas, Call Specialist de Hikvision para Am\u00e9rica Latina<\/strong>, explic\u00f3 que el crecimiento de la marca en la regi\u00f3n, \u201chace que recibamos alrededor de 5 mil correos electr\u00f3nicos de diferentes pa\u00edses cada mes, sobre todo de territorios donde no ten\u00edamos una l\u00ednea telef\u00f3nica. Hoy, las nuevas l\u00edneas nos ayudar\u00e1n a dar un servicio m\u00e1s eficaz a nuestros usuarios finales\u201d.<\/p>\n<p>El ejecutivo agrega que el estar certificados en HCSA o <strong>Hikvision Certified Security Associate<\/strong> y en HCSP o <strong>Hikvision Certified Security Professional<\/strong>, les permite tambi\u00e9n ayudar a sus usuarios a configurar dispositivos de CCTV, Control de acceso, <strong>intercom<\/strong>, <strong>EZVIZ<\/strong>, entre otros.<\/p>\n<blockquote>\n<p>\u201cEl servicio de Call Center ofrece apoyo a solicitudes con un nivel intermedio de conocimiento t\u00e9cnico, y para los casos de nivel profesional se consulta con otros miembros del equipo en Latam para encontrar la soluci\u00f3n correcta a la inquietud del cliente\u201d, finaliz\u00f3 el experto.<\/p>\n<\/blockquote>\n<p>Cabe mencionar que, para el resto de los pa\u00edses, los usuarios podr\u00e1n mandar sus consultas a <strong>latam.support@hikvision.com<\/strong>, las cuales ser\u00e1n atendidas por el \u00e1rea de soporte de cada regi\u00f3n.<\/p>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Los clientes de Hikvision podr\u00e1n tener respuesta a procesos como configuraci\u00f3n de dispositivos v\u00eda telef\u00f3nica y soporte remoto en control de acceso. El fabricante de soluciones y productos de videovigilancia Hikvision anunci\u00f3 que el centro de llamadas de contacto con los clientes de Latinoam\u00e9rica suma nuevos pa\u00edses para dar soporte a los usuarios finales. Costa [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":37690,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12,15,16,72,62],"tags":[172,307,328,222],"class_list":["post-37689","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-capacitacion","category-estrategias-del-canal","category-home-2","category-industria-tic","category-videovigilancia-y-seguridad-ti","tag-hikvision","tag-industria-ti","tag-seguridad","tag-videovigilancia"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Call Center para Latinoam\u00e9rica de Hikvision agrega nuevos pa\u00edses - Boletin de la Computaci\u00f3n<\/title>\n<meta name=\"description\" content=\"Los clientes de Hikvision podr\u00e1n tener respuesta a procesos como configuraci\u00f3n de dispositivos v\u00eda telef\u00f3nica y soporte remoto en control de acceso.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/imprentaedicom.mx\/boletin2023\/2020\/03\/03\/call-center-para-latinoamerica-de-hikvision-agrega-nuevos-paises\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Call Center para Latinoam\u00e9rica de Hikvision agrega nuevos pa\u00edses - 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